Refund & Cancellation Policy

Last updated: 21 September 2026

Medhark handles two kinds of payments: subscription fees a School pays to Medhark, and school fees a parent pays to their School through the platform. Each is treated differently.

1. Medhark subscription fees (School → Medhark)

• Subscriptions are billed in advance for the agreed period (e.g. monthly, term or annual).
• A School may cancel renewal at any time; cancellation takes effect at the end of the current paid period, and the platform remains available until then.
• Except where required by law, fees already paid for the current period are non-refundable, since access has been made available for that period. Any exceptions agreed in writing in the School's order will prevail.
• If you were charged in error or for a duplicate transaction, contact us and we will verify and refund the erroneous amount.

2. School fees paid through the platform (Parent → School)

When a parent pays school fees through Medhark, the payment is collected on behalf of the School. Medhark only facilitates the transaction through the payment gateway; the fees belong to the School.

• Whether a school-fee payment can be refunded is governed by the individual School's own fee and refund policy. Requests for refunds of school fees should be made to the School.
• For failed or duplicate payments where money was debited but the payment did not complete, contact us with the transaction reference; verified duplicate/failed charges are refunded to the original payment method.

3. How refunds are processed

Approved refunds are made to the original payment method via our payment gateway (Razorpay). Refunds are typically processed within 7–10 business days of approval, though the time for the amount to reflect depends on your bank or card issuer.

4. How to request

Email support@medhark.in with the payment date, amount and transaction/reference number. We will respond and, where a refund is due, process it as above.